All goods sold include a seven-day service guarantee to safeguard buyer satisfaction. Refund applications will be accepted should any faults occur within seven calendar days from the date of purchase. No refund requests will be processed once this timeframe has elapsed.

We recognise unforeseen incidents may take place after the guarantee window closes. In cases where your account is lost, hacked or suspended, we offer complimentary reissuance or transfer of purchased goods to an alternative account. Valid conversation records stored within official support tickets are mandatory for this service; private direct messages cannot be used as supporting evidence.

• Any merchandise clearly labelled "No Warranty" is excluded from this policy. No refunds, replacements or asset transfers will be provided for these items.
• The entire service guarantee will be terminated immediately if you obtain modified content from any external third-party providers.

Should you have enquiries or require assistance, please do not hesitate to get in touch with our support team.